Verification Policy

1. Overview

This Verification Policy explains how Hei Platform verifies service representatives and what our verification process includes and excludes. Our goal is to provide transparency about our verification standards while maintaining user privacy and legal compliance.

2. What We Verify

2.1 Business Credentials

We verify the following business credentials:

• Professional Licenses: Valid business licenses, contractor licenses, and professional certifications
• Insurance Information: Current liability insurance, workers' compensation insurance, and bonding certificates
• Business Registration: Valid business registration with state/local authorities
• Professional References: Contact information for professional references who can vouch for the service representative

2.2 Contact Information

We verify the following contact information:

• Email Address: Valid, active email address through confirmation
• Phone Number: Valid phone number through verification
• Business Address: Valid business address through public records
• Social Media Presence: Professional social media profiles for additional verification

2.3 Identity Verification

We perform basic identity verification through:

• Contact information validation
• Cross-referencing with public records
• Professional reference checks
• Social media presence verification

3. What We Do NOT Verify

3.1 Criminal Background Information

We do NOT conduct or verify:

• Criminal background checks
• Criminal history searches
• Arrest records
• Court records
• Sex offender registry checks

3.2 Government Identification

We do NOT collect or verify:

• Government-issued identification documents
• Driver's licenses
• Passports
• Social Security numbers
• Other government-issued personal identification

3.3 Financial Information

We do NOT verify:

• Credit reports
• Financial history
• Bank account information (beyond payment processing)
• Tax records

3.4 Personal Information

We do NOT collect or verify:

• Personal identification numbers
• Date of birth (beyond legal age verification)
• Marital status
• Personal references (only professional references)

4. Verification Process

4.1 Step-by-Step Process

1. Application Submission: Service representative submits verification application with required documentation
2. Document Review: Our team reviews submitted business credentials and documentation
3. Contact Verification: We verify email addresses, phone numbers, and business addresses
4. Reference Checks: We contact professional references to verify the service representative's qualifications
5. Public Records Check: We verify business registration and license information through public records
6. Social Media Verification: We review professional social media presence for consistency
7. Final Review: Our team conducts a final review and makes verification decision

4.2 Verification Timeline

Our verification process typically takes 3-5 business days from submission to completion. Complex cases may take longer.

4.3 Verification Standards

To be verified, service representatives must:

• Provide valid business credentials
• Have current insurance coverage
• Pass contact information verification
• Provide professional references who can vouch for their work
• Maintain a professional online presence
• Comply with all applicable laws and regulations

5. Verification Badges and Status

5.1 Available Badges

• Verified: Business credentials and contact information verified by Hei Platform
• Licensed: Valid professional licenses verified
• Insured: Current insurance coverage verified
• Veteran: Veteran-owned business status verified

5.2 Badge Display

Verified badges are displayed on service representative profiles to help customers make informed decisions. Badges are updated automatically when verification status changes.

5.3 Badge Removal

Badges may be removed if:

• Verification information becomes outdated
• Service representative fails to maintain verification standards
• We receive credible reports of misrepresentation
• Legal or regulatory requirements change

6. Privacy and Data Protection

6.1 Data Collection

We only collect information necessary for verification purposes. All data is collected and stored securely in accordance with our Privacy Policy.

6.2 Data Sharing

Verification information is shared only as necessary:

• With customers (verification status and badges only)
• With third-party verification services (as needed)
• As required by law

6.3 Data Retention

Verification data is retained for:

• Active accounts: Duration of account activity
• Inactive accounts: Up to 2 years after last activity
• Legal requirements: As required by applicable law

7. Customer Responsibilities

7.1 Understanding Verification

Customers should understand that:

• Verification does not guarantee service quality or safety
• We do not conduct background checks
• Customers should conduct their own due diligence
• Verification is based on information provided by service representatives

7.2 Due Diligence

We encourage customers to:

• Read service representative reviews and ratings
• Ask for additional references
• Verify insurance and licensing independently
• Get written estimates and contracts
• Trust their instincts and report concerns

8. Service Representative Responsibilities

8.1 Accurate Information

Service representatives must:

• Provide accurate and current information
• Update verification information when it changes
• Maintain current licenses and insurance
• Provide valid professional references

8.2 Ongoing Compliance

Service representatives must:

• Maintain verification standards
• Respond to verification requests promptly
• Report changes in business status
• Comply with platform policies

9. Limitations and Disclaimers

9.1 Verification Limitations

Our verification process has limitations:

• We rely on information provided by service representatives
• We cannot guarantee the accuracy of all information
• Verification is not a guarantee of service quality
• We do not conduct comprehensive background screening

9.2 Legal Disclaimers

By using our verification services, you acknowledge:

• Verification does not guarantee safety or quality
• We are not responsible for service outcomes
• Customers should conduct their own due diligence
• Verification is provided "as is" without warranties

10. Changes to Verification Policy

We may update this Verification Policy from time to time. We will notify users of material changes by posting the updated policy on this page and updating the "Last updated" date.

11. Contact Information

If you have questions about our verification process, please contact us at: