Privacy Policy

1. Introduction

Hei Platform ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our door-to-door service marketplace platform.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

• For Service Representatives: Name, email address, phone number, business address, service descriptions, business licenses, insurance information, professional references, and payment information
• For Customers: Name, email address, phone number, address, and service preferences
• For All Users: Account credentials, profile information, and communication preferences

2.2 Business Verification Information

For service representatives who choose verification, we may collect:

• Business license numbers and documentation
• Insurance policy information and certificates
• Professional references and contact information
• Business registration and tax information
• Social media profile URLs for verification

Important: We do NOT collect government-issued identification documents, social security numbers, or conduct criminal background checks.

2.3 Usage Information

We automatically collect certain information about your use of the Platform:

• Device information (IP address, browser type, operating system)
• Usage patterns and preferences
• Search queries and interactions
• Pages visited and time spent on the Platform

2.4 Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze usage, and provide personalized content. You can control cookie settings through your browser preferences.

3. How We Use Your Information

We use the collected information for the following purposes:

• Providing and maintaining the Platform
• Processing registrations and payments
• Verifying service representatives' business credentials
• Facilitating communication between customers and reps
• Improving our services and user experience
• Sending important updates and notifications
• Preventing fraud and ensuring platform security
• Complying with legal obligations

4. Information Sharing and Disclosure

4.1 Service Representatives

We share service representative information with customers to facilitate service connections. This includes:

• Name and contact information
• Service descriptions and specialties
• Verification badges and ratings
• Profile photos and business information
• Business credentials (licenses, insurance) - only if verified

4.2 Third-Party Service Providers

We may share information with trusted third-party service providers who assist us in:

• Business credential verification services
• Payment processing
• Platform hosting and maintenance
• Customer support services
• Email and communication services

4.3 Legal Requirements

We may disclose your information if required by law or in response to valid legal requests, such as subpoenas or court orders.

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.

5. Verification Process and Data Handling

5.1 What We Verify

Our verification process includes:

• Business license validation through public records
• Insurance certificate verification
• Contact information validation
• Professional reference checks
• Social media presence verification

5.2 What We Do NOT Collect

We do NOT collect or verify:

• Government-issued identification documents
• Social security numbers
• Criminal background information
• Credit reports or financial information beyond payment processing
• Personal identification numbers or sensitive personal data

5.3 Data Retention for Verification

Verification-related data is retained for:

• Active accounts: Duration of account activity
• Inactive accounts: Up to 2 years after last activity
• Legal requirements: As required by applicable law

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

6.1 Security Measures

• Encryption of data in transit and at rest
• Regular security audits and updates
• Access controls and authentication
• Secure hosting and infrastructure

7. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

You may request deletion of your account and associated data, subject to legal requirements.

8. Your Rights and Choices

8.1 Access and Updates

You have the right to access, update, or correct your personal information through your account settings or by contacting us.

8.2 Opt-Out

You may opt out of marketing communications by following the unsubscribe instructions in our emails or contacting us directly.

8.3 Data Portability

You may request a copy of your personal information in a portable format.

8.4 Account Deletion

You may request deletion of your account and associated data, subject to our legal obligations to retain certain information.

8.5 Verification Data

You may request removal of verification-related data, though this may affect your verification status on the platform.

9. Children's Privacy

Our Platform is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

11. Third-Party Links

Our Platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

13. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

14. California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA). If you are a California resident, you may have the right to:

• Know what personal information we collect and how we use it
• Request deletion of your personal information
• Opt out of the sale of personal information
• Not be discriminated against for exercising your privacy rights

To exercise these rights, please contact us using the information provided above.

15. GDPR Compliance (EU Users)

If you are located in the European Union, you have additional rights under the General Data Protection Regulation (GDPR), including:

• The right to be informed about data processing
• The right of access to your personal data
• The right to rectification of inaccurate data
• The right to erasure ("right to be forgotten")
• The right to restrict processing
• The right to data portability
• The right to object to processing
• Rights related to automated decision making

To exercise these rights, please contact us using the information provided above.