Disclaimer

1. General Disclaimer

IMPORTANT: Please read this disclaimer carefully before using Hei Platform. By using our platform, you acknowledge and agree to the terms outlined below.

Hei Platform is a marketplace that connects homeowners with service representatives. We provide a platform for connection and communication but are not directly involved in service transactions between customers and service representatives.

2. Service Quality and Safety

2.1 No Guarantee of Service Quality

Hei Platform does not guarantee:

• The quality, safety, or reliability of services provided by service representatives
• The accuracy of information provided by service representatives
• The outcome of any service transaction
• The satisfaction of customers with services received
• The completion of services as described or expected

2.2 Customer Responsibility

Customers are responsible for:

• Conducting their own due diligence when selecting service representatives
• Verifying service representative credentials independently
• Reading and understanding service agreements
• Ensuring their own safety during service appointments
• Reporting concerns or issues to appropriate authorities

3. Verification Limitations

3.1 What Our Verification Includes

Our verification process is limited to:

• Business credential verification (licenses, insurance, business registration)
• Contact information validation
• Professional reference checks
• Social media presence verification

3.2 What Our Verification Does NOT Include

CRITICAL: Our verification process does NOT include:

• Criminal background checks
• Criminal history searches
• Government ID verification
• Credit reports or financial background checks
• Comprehensive personal background screening
• Sex offender registry checks
• Arrest record searches

3.3 Verification Disclaimer

By using our platform, you acknowledge that:

• Verification does not guarantee safety or quality
• We rely on information provided by service representatives
• Verification is not a substitute for personal due diligence
• We cannot guarantee the accuracy of all verification information

4. Platform Limitations

4.1 Service as a Marketplace

Hei Platform operates as a marketplace and:

• Does not employ service representatives
• Does not directly provide services to customers
• Does not guarantee payment or service completion
• Does not mediate disputes between customers and service representatives
• Does not provide insurance or bonding for services

4.2 Information Accuracy

While we strive for accuracy, we cannot guarantee:

• The accuracy of all information on the platform
• The completeness of service representative profiles
• The currency of verification information
• The reliability of reviews or ratings

5. Financial and Legal Disclaimers

5.1 Payment and Financial

Hei Platform is not responsible for:

• Payment disputes between customers and service representatives
• Service pricing or payment arrangements
• Refunds or financial losses
• Tax obligations of service representatives
• Insurance claims or coverage issues

5.2 Legal Compliance

Service representatives are responsible for:

• Complying with all applicable laws and regulations
• Maintaining required licenses and insurance
• Paying applicable taxes
• Following local business regulations
• Obtaining necessary permits and certifications

6. Liability Limitations

6.1 General Liability

To the maximum extent permitted by law, Hei Platform shall not be liable for:

• Any direct, indirect, incidental, special, or consequential damages
• Loss of profits, data, use, goodwill, or other intangible losses
• Damages resulting from service transactions
• Personal injury or property damage
• Financial losses or business interruption

6.2 Maximum Liability

In no event shall Hei Platform's total liability exceed the amount paid by you for verification services in the 12 months preceding the claim.

7. Third-Party Services

7.1 External Links and Services

Our platform may contain links to third-party websites or services. We are not responsible for:

• The content or accuracy of third-party websites
• The privacy practices of third-party services
• The availability or reliability of external services
• Any damages caused by third-party services

7.2 Payment Processors

Payment processing is handled by third-party providers. We are not responsible for:

• Payment processing errors or delays
• Payment processor fees or charges
• Payment disputes handled by processors
• Security issues with payment processors

8. Security and Privacy

8.1 Data Security

While we implement security measures, we cannot guarantee:

• 100% security of data transmission or storage
• Protection against all cyber threats
• Unauthorized access to user accounts
• Data breaches or security incidents

8.2 Privacy

Our privacy practices are outlined in our Privacy Policy, but we cannot guarantee:

• Complete anonymity of user information
• Protection against all privacy risks
• Control over third-party data collection

9. Platform Availability

9.1 Service Availability

Hei Platform strives for high availability but cannot guarantee:

• 24/7 platform availability
• Uninterrupted service
• Error-free operation
• Compatibility with all devices or browsers

9.2 Maintenance and Updates

We may perform maintenance or updates that could temporarily affect platform availability. We are not liable for any inconvenience or losses during such periods.

10. User Conduct

10.1 Prohibited Activities

Users are prohibited from:

• Providing false or misleading information
• Using the platform for illegal purposes
• Harassing or abusing other users
• Attempting to gain unauthorized access
• Interfering with platform operation

10.2 Consequences

Violation of platform policies may result in:

• Account suspension or termination
• Removal of content or profiles
• Legal action if necessary

11. Changes to Disclaimer

We reserve the right to modify this disclaimer at any time. Changes will be effective immediately upon posting. Continued use of the platform constitutes acceptance of any changes.

12. Governing Law

This disclaimer is governed by the laws of the jurisdiction in which Hei Platform operates. Any disputes shall be resolved in accordance with our Terms of Service.

13. Contact Information

If you have questions about this disclaimer, please contact us at:

14. Acknowledgment

By using Hei Platform, you acknowledge that you have read, understood, and agree to this disclaimer. If you do not agree with any part of this disclaimer, please do not use our platform.